OnTakt: Issues

Part of the OnTakt User Guide.

One-time issues are instantaneous, for example, machine crashes.

Ongoing issues define a start and optionally an end date, such as scheduled downtime.

Creating issues

1. Navigate to the Issues page.
2. At the top right of the page, click the "New issue" button.
3. Select a type (one-time or ongoing). The available form fields change based on the type.
4. Enter an identifiable name for the item. As you type, names of previous issues will be suggested to make it easier to link recurring issues. Most browsers will allow you to press the down arrow on the keyboard from the empty name field to show all previous names.
5. For one-time issues, the current timestamp will be recorded. For ongoing issues, enter the start and/or end times. If left empty, the start time will be set to the current time, and the end time will stay empty. An issue with an empty end time is considered "unresolved".
6. Enter a helpful, detailed description.